delivery info
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Orders are processed and shipped within 1-3 business days, custom product need to be processed and shipped within 2-4 weeks.
uk delivery
united kingdom
standard delivery £3.99
Items take 7-12 working days for delivery. Please allow 1-3 working days for processing your order, this depends on the item you have ordered. A tracking number will be provided with all purchases.
Free shipping will automatically be added when you spend £50 or more.
express delivery £65
Items take 4-8 working days to ship. Please allow 1-3 working days for processing your order. If you order with express delivery on Friday, please expect your parcel to be processed on the following business working days.
Deliveries are not made on bank holidays.
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Parcels are not dispatched on the weekend (Saturday and Sunday).
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All standard delivery parcels will come with a tracking number.
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When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
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We are unable to send to PO BOX addresses.
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Please do get in touch if you need something urgently and would like to request a speedier delivery service and we'll do our best to help.
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Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out.
shipping methods
Delivery Time = Processing Time + Shipping Time
Shipping methods:
Standard Shipping (7-12 Working Days) £3.99 (Free over £50)
Express Shipping (4-8 Working Days) £65 (Free over £200)
For your convenience, we ship worldwide and offer free standard shipping £50+ for most places. Shipping comes with tracking so that you are informed when it's on it's way to you. You can choose the shipping method at checkout.
international delivery
Please allow 1-3 working to process your order, this depends on what you purchased. This depends on the item you have purchased. Please check product description for estimated delivery. Estimated delivery time is to be used as a guideline only. In some cases, your parcel may arrive sooner or later due to the distance between countries, high demand, slow postal services, and shipping delays it can sometimes take longer, although this is rare! It depends on what you purchased & where you live!
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All international parcels sent out to Europe and the US will be sent tracked for your peace of mind.
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A tracking number will be provided with each purchase.
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Free delivery for our European customers when you spend more than £100. This will be automatically added to your bag at checkout.
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Free delivery for our USA customers when you spend more than £150. This will be automatically added to your bag at checkout.
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Please note that in some areas of the United States and Europe there is a limited range of delivery services available. We will endeavour to send your order out.
international
custom/import charges
International orders may incur custom duties and taxes on the items, and we are not responsible for these charges.
For more information on your import duties, you will need to contact your local TAX office.
personalised orders
Personalised jewellery from the Personalised Edit collection which are bespoke orders, require 2-4 week production. Once production is over we will then ship to your address, shipping time will depend on your shipping method chosen at checkout and could take longer due to public holidays, high demand, covid and shipping disruptions. If you’re an international customer it may take a total of 8 weeks for arrival from the date you ordered.
If you order personalised jewellery along with other jewellery from our store, all items will be sent out together with the personalised made jewellery upon completion. If you wish to receive the other non personalised items sooner, please place two separate orders.
THESE PRODUCTS ARE NOT RETURNABLE OR REFUNDABLE AS THEY ARE MADE TO ORDER.
our packaging
Your order will be dispatched in an white box. Each jewellery piece is packaged in a Viva Valeria jewellery pouch. Items purchased from the Personalised Edit will come with a special floating display box. This will ensure to keep jewellery away from moisture and avoid any dents or scratches.
It is encouraged that you use the jewellery pouches to keep jewellery in good condition and safe, please use pouches to store jewellery whenever you are not wearing them.